Frequently Asked Questions

Ruuby operates across four markets — the United Kingdom, the United Arab Emirates, Switzerland and the South of France. Booking and availability vary by location; see your market below.

How do I book a Ruuby appointment in the UK?
Book in minutes via the Ruuby app or website — enter your postcode and date to see live availability. You can also book through the concierge team by email at concierge@ruuby.com or WhatsApp on +44 7946 233036. Ruuby covers London, Surrey, the Cotswolds and Manchester, operating 7 days a week, 365 days a year, from 6am until 11pm. Same-day bookings are available, often within 60 to 90 minutes.

Book in minutes via the Ruuby app, or through the concierge team by email at concierge@ruuby.com or WhatsApp on +971 58 865 2940. Ruuby covers Dubai, Abu Dhabi and Sharjah, with all treatment categories available except aesthetics. We operate 7 days a week from 6am until 11pm, with extended hours during Ramadan. Same-day bookings are available, often within 60 to 90 minutes.

Book in minutes via the Ruuby app, or through the concierge team by email at concierge@ruuby.com or WhatsApp on +44 7946 233036. Ruuby covers Geneva, Zurich, Gstaad and St Moritz, with all treatment categories available except aesthetics and IV drips. We operate 7 days a week from 6am until 11pm. Same-day bookings are available, often within 60 to 90 minutes.

Book through the concierge team by email at concierge@ruuby.com or WhatsApp on +44 7946 233036. Ruuby covers all the main cities across the South of France, including Monaco, Cannes and St Tropez, with all treatment categories available except aesthetics and IV drips. We operate 7 days a week from 6am until 11pm. Same-day bookings are available, often within 60 to 90 minutes.

Yes. Many Ruuby professionals are available same-day, often within 60 to 90 minutes, subject to availability in your area. You can see live same-day availability in the Ruuby app (and online in the UK), or contact the concierge team and they'll respond within 30 minutes.

Ruuby operates 7 days a week, 365 days a year, from 6am until 11pm across all markets, with extended hours in the UAE during Ramadan. Need an appointment outside these hours? We can often accommodate early-morning or late-night bookings on request — just ask the concierge team and we'll do our best to arrange it.

Absolutely. Save your favourites in the Ruuby app and re-book them in a single tap. Continuity means your professional already knows your preferences and the results you love.

Yes. Ruuby coordinates group bookings for weddings, hen parties, birthdays, corporate events and productions — multiple professionals can arrive at the same address together. Contact the concierge team to coordinate.

Yes. Clients in the UK, UAE and Switzerland can amend or reschedule through the Ruuby app or via concierge. Rescheduling is free up to 24 hours before your appointment. Within 24 to 12 hours, a charge of 50% of the booking applies; within 12 hours, the full booking amount is charged. We recommend making changes as early as possible to secure your preferred time and professional.

The Ruuby app is available on iOS and Android in the UK, UAE and Switzerland. Download it to browse treatments, see live availability and pricing, save favourite professionals and manage your bookings. In the South of France, bookings are arranged through the concierge team.

You can cancel or reschedule through the Ruuby app (UK, UAE and Switzerland) or via the concierge team in any market. Cancellations and changes are free up to 24 hours before your appointment. Within 24 to 12 hours, a charge of 50% of the booking applies; within 12 hours, the full booking amount is charged. We recommend cancelling as early as possible.

Cancel through the Ruuby app under your bookings (UK, UAE and Switzerland), or contact the concierge team by email at concierge@ruuby.com, or WhatsApp on +44 7946 233036 (UK, Switzerland and South of France) or +971 58 865 2940 (UAE).

This depends on notice. Cancellations made more than 24 hours before your appointment are free. Between 24 and 12 hours, 50% of the booking is charged; within 12 hours, the full amount is charged — this covers the professional's reserved time and travel.

If something isn't right, contact complaints@ruuby.com as soon as possible and we'll put it right. Where a refund is due, it's processed to your original payment method. For cancellations, refunds follow the notice periods above; for any issue with the treatment itself, our customer support team is here to help.

Punctuality is part of the Ruuby standard. In the rare event of a delay or a professional being unable to attend, contact the concierge team and we'll resolve it quickly — rearranging your appointment or arranging a refund where appropriate. You won't be charged a cancellation fee where the change is on our side.

Yes. Every professional is hand-selected through a rigorous vetting process. We verify qualifications, insurance and professional experience, then assess their work in person before they join the platform.

Most have an average of 10+ years' experience, with portfolios spanning private clients, hotels and editorial work. Medical and clinical treatments are delivered only by registered, qualified practitioners.

Absolutely. Tools are sterilised between clients, single-use items are disposed of after each appointment, and your professional arrives with clean, professional-grade equipment. A one-to-one appointment in your own home can be even more hygienic than a busy salon.

Yes. Every professional holds valid insurance, verified by Ruuby before they join the platform, and in the UK all professionals are DBS checked. Medical and aesthetic treatments are carried out only by registered practitioners with the appropriate clinical qualifications.

Ruuby professionals work with premium, professional-grade products, with kits built around the brands trusted by the industry's best — from Charlotte Tilbury, Dior and Pat McGrath in makeup, to Dr. Barbara Sturm, Mantle and Dr. Levy in skincare, and Vita Liberata, St.Tropez and Tan-Luxe in tanning. Product ranges vary by professional and treatment; see each treatment's FAQ for full details, and let your professional know any preferences or sensitivities when you book.

Yes. Save your favourites in the Ruuby app and re-book them in a single tap, or ask the concierge team to match you with the right professional for your needs

Your satisfaction matters to us. If something isn't right, contact the Ruuby team on concierge@ruuby.com as soon as possible and we'll do everything we can to put it right.

Payment is taken securely at the time of booking to confirm your appointment. Ruuby accepts all major credit and debit cards, Apple Pay and Google Pay, as well as Ruuby account credit. You'll receive confirmation as soon as your booking is made.

Your payment is taken at the time of booking, securing both your appointment slot and your chosen professional. Full pricing is shown at checkout before you confirm.

Ruuby accepts all major credit and debit cards, Apple Pay, Google Pay, and any Ruuby credit held in your in-app wallet. All payments are processed securely.

Yes. All payments are processed through Stripe, a global leader in secure online payments, and your card details are never stored by Ruuby. Every transaction is encrypted and handled to industry security standards.

Tipping is entirely optional and always appreciated. You can add a gratuity through the Ruuby app after your appointment if you'd like to recognise great service — 100% goes to your professional.

Yes. Ruuby gift cards are the perfect way to treat someone to a five-star treatment at home — for a birthday, wedding, new baby or thank you. They can be redeemed across any Ruuby treatment, subject to availability in the recipient's area. Gift cards are available in the UK, UAE and Switzerland.

Gift cards can be purchased online and sent to your recipient digitally. To redeem, the recipient contacts the concierge team, who add the value to their Ruuby account as credit. For corporate gifting or larger orders, contact the corporate@ruuby.com

To redeem a gift card, contact the concierge team by email at concierge@ruuby.com and send your gift card details. The team will add the value to your Ruuby account as credit, ready to use against any booking. Any remaining balance stays on your account for future appointments.

Yes. Ruuby gift cards are valid for one year from the date of purchase, so we recommend redeeming within that period to enjoy the full value.

Discount and promo codes are applied at checkout — simply enter your code when booking through the app or website and the discount is applied to your order automatically.

Ruuby is a premium at-home beauty and wellness platform, bringing vetted professionals to your home, hotel or office. Founded in London, by Venetia Archer, Ruuby connects clients with hand-selected stylists, therapists, technicians and practitioners across hair, nails, massage, facials, makeup, lashes and brows, waxing, spray tanning, aesthetics, and physiotherapy and osteopathy — bookable in minutes through the app, website or concierge team.

Choose your treatment, select your location and date to see availability, and book a vetted professional to come to you. Your expert arrives fully equipped with everything needed, and you relax in the comfort of your own space. You can book through the Ruuby app, online in the UK, or through the concierge team for tailored, group and out-of-hours bookings.

Ruuby delivers the standard of a five-star salon at home — vetted professionals, premium products and complete convenience, with no travel or waiting. Every professional is rigorously vetted, qualified and insured, and Ruuby is trusted by over 150,000 five-star reviews from clients including private individuals, hotels and editorial press.

Ruuby operates across four markets — the United Kingdom, the United Arab Emirates, Switzerland and the South of France. Coverage and available treatments vary by market; see the Bookings section for details on your location.

Yes. Ruuby has delivered over 150,000 five-star-reviewed appointments and is trusted by clients across the UK and internationally, including hotels and editorial press. Every professional is rigorously vetted, qualified and insured before joining the platform — and in the UK, all are DBS checked — with secure payment and dedicated customer support on every booking.

With Ruuby, the salon comes to you. You receive the same professional standard — often from stylists, therapists and practitioners with 10+ years' experience and editorial portfolios — without the journey, the waiting room or the rush. Treatments take place in the comfort and privacy of your own space, at a time that suits you, 7 days a week from 6am until 11pm.

Ruuby is trusted by a wide range of clients — from busy professionals and new parents to brides, hotel guests and private clients — anyone who values their time and wants premium beauty and wellness without leaving home. Ruuby also works with hotels, productions and events for on-location bookings.

You can reach the Ruuby concierge team by email at concierge@ruuby.com, or by WhatsApp on +44 7946 233036 (UK, Switzerland and South of France) or +971 58 865 2940 (UAE). The team operates 7 days a week and responds within 30 minutes.

Ruuby is always looking for exceptional beauty, wellness and aesthetic professionals to join its vetted network. To apply, visit the Join Ruuby Talent page to review open roles on our job board, or get in touch at recruitment@ruuby.com.

Discount and promo codes are applied at checkout — simply enter your code when booking through the app or website and the discount is applied to your order automatically.

Ruuby offers a full range of at-home beauty, wellness and aesthetic treatments across the UK, UAE, Switzerland and the South of France — including hair, nails, massage, facials, makeup, lashes and brows, waxing, spray tanning, aesthetics, men's treatments, and physiotherapy and osteopathy. Browse the menu to see everything available in your area, or choose a category below for treatment-specific answers.

For service-specific questions, visit the FAQ page for each treatment:
Hair · Nails · Massage · Facials · Makeup · Lashes & Brows · Waxing · Spray Tan · Aesthetics · Men's Treatments · Physiotherapy & Osteopathy

All treatment categories are available in the UK. In the UAE, all categories are available except aesthetics. In Switzerland and the South of France, all categories are available except aesthetics and IV drips. See the Bookings section for full coverage details by market.

Yes. Many clients combine treatments — for example hair and makeup before an event, or a massage and a facial. Let the concierge team know what you'd like and we'll coordinate the right professionals and timings for your visit.

Yes. Ruuby specialises in bridal and event bookings — hair, makeup, nails, tanning and more — for the bride, the wedding party and guests. Multiple professionals can attend the same address together. We recommend booking early and arranging trials in advance; contact the concierge team to coordinate.

Yes. Ruuby offers a range of treatments for men, including haircuts, manicures, massage and facials. See the Men's Treatments page for details, or contact the concierge team to book.

Ruuby is trusted by a wide range of clients — from busy professionals and new parents to brides, hotel guests and private clients — anyone who values their time and wants premium beauty and wellness without leaving home. Ruuby also works with hotels, productions and events for on-location bookings.

You can reach the Ruuby concierge team by email at concierge@ruuby.com, or by WhatsApp on +44 7946 233036 (UK, Switzerland and South of France) or +971 58 865 2940 (UAE). The team operates 7 days a week and responds within 30 minutes.

Ruuby is always looking for exceptional beauty, wellness and aesthetic professionals to join its vetted network. To apply, visit the Join Ruuby Talent page to review open roles on our job board, or get in touch at recruitment@ruuby.com.

Discount and promo codes are applied at checkout — simply enter your code when booking through the app or website and the discount is applied to your order automatically.